eStars
Payment support
Telegram Stars payment support
Use this page for missing credits, duplicate payments, access issues and refund assessment during controlled paid pilots.
What to include
Email [email protected] with your Telegram username, bot or workspace name, approximate payment time, the issue you see and any Telegram receipt or charge reference available in the app.
Refund assessment
Refund requests are reviewed manually before any Telegram Stars refund action is taken. eStars checks the payment trail, credits, access and usage history before changing payment, access or refund state.
Related pages
Read the payment terms and general support instructions before sending sensitive account or payment details.