Payment support
Telegram Stars payment support
Use this page for missing usage units, duplicate payments, access issues and refund assessment during staged access rollout.
What to include
Email [email protected] with your Telegram username, bot or workspace name, approximate payment time, the issue you see and any Telegram receipt or charge reference available in the app. Do not send passwords, bot tokens, webhook secrets, private keys or full payment credentials by email or in public comments.
Refund assessment
Refund requests are reviewed manually before any Telegram Stars refund action is taken. eStars checks the payment trail, internal accounting, access and usage history before changing payment, access or refund state. Refund review does not guarantee approval.
Related pages
Read the payment terms and general support instructions before sending account or payment context.