Support
Payment and account support
Support is handled through staged access review so payment, usage allowance and access issues can be reviewed with full context before any high-impact account or refund change.
Contact
Email [email protected] with your Telegram username, approximate payment time, bot/workspace name and a short description of the issue. Do not send passwords, bot tokens, webhook secrets, private keys or full payment credentials by email or in public comments.
Payment support
For duplicate payments, missing usage units, access problems or refund assessment, include the Telegram payment time and any receipt or charge reference available in Telegram. eStars will review the payment trail before changing access, internal accounting or refund state. Refund review does not guarantee approval.
Privacy and data requests
For access, correction, deletion and portability/export requests related to personal data, contact [email protected]. Export or portability requests are handled where legally required and technically approved. Some payment, security and audit records may be retained where needed for disputes, abuse prevention or legal obligations.